中山大学管理学院（创业学院）

朱宏

联系方式：zhuhong3@mail.sysu.edu.cn

研究领域：企业创新、创业领导力、员工创造力、组织数字化转型、服务情景中的主客互动等

教育背景/ Education Background

2014，香港浸会大学工商管理学院，哲学博士

2009，中国人民大学公共管理学院人力资源管理研究所，管理学硕士

2006，中国人民大学商学院，管理学学士

工作经历/ Work Experience

2009-2011，中兴通讯全球总部人力资源部，招聘经理及任职资格管理经理

教学方向/ Teaching Interests

组织行为学、领导力、管理学原理、管理学理论前沿、服务运营管理、接待业组织的数字化转型等

研究方向/ Research Interests

企业创新、创业领导力、员工创造力、组织数字化转型、服务情景中的主客互动等

主持的科研项目/ Grants

（1）广东省自然科学基金面上项目：《中国服务业组织情境中组织非人性化对待的内涵、影响后果及作用机制：一项立足广东省服务业企业的追踪研究》，2023.1-2025.12

（2）国家自然科学基金青年项目：《中国服务业情境下顾客无礼行为的内涵、影响后果及作用机制》，2018.1-2020.12

（3）广东省自然专项资金博士启动项目：《职场排斥对员工顾客服务主动性行为的影响：基于资源保存理论的视角》，2017.5-2019.5

（4）中央高校基本科研业务费专项基金：《辱虐管理对接待业员工绩效的影响：基于资源保存理论的视角》，2016.1-2018.12

访学经历/ Visiting Experience

2018.4-2018.7，法国昂热大学商学院，欧盟资助项目“Tourism, work, and emotions”

期刊论文（部分）/ Selected Publications

Zhu, H., Yang, M.X., Chen, j., & Duan, Y.L. (2025). Organizational Greenwashing and Work Engagement: Evidence from the Hospitality Industry. Business Strategy and the Environment, online. https://doi.org/10.1002/bse.70163.
Zhang, H., & Zhu, H*. (2024). Investigating the Transformative Power of Brand Love in Destination Crisis Recovery. Journal of Travel Research. https://doi.org/10.1177/00472875241296086
Lyu, Y., Zhu, H*., Huang, E.G., & Chen, Y. (2024). The Black Sheep in Hospitality Organizations: How and When Coworker Service Sabotage Hinders Employee Service Creativity. International Journal of Contemporary Hospitality Management, 36(1), 312-328. https://doi.org/10.1108/IJCHM-07-2022-0822
Zhu, H., Ye, Y., Zhou, M., & Li, Y. (2023). The Impact of Customer Sexual Harassment on Customer-Oriented OCB: A Social Exchange Perspective. International Journal of Contemporary Hospitality Management, 35(12), 4555-4573. https://doi.org/10.1108/IJCHM-07-2022-0909.
Wang Y., Zhou M*., Zhu, H., & Wu, X. (2022). The Impact of Abusive Supervision Differentiation on Team Performance in Team Competitive Climates. Personnel Review, 52 (4), 901-915. https://doi.org/10.1108/PR-04-2021-0281
Zhu, H., & Chen, A.Y.Y. (2022). Work-to-Family Effects of Inclusive Leadership: The Roles of Work-to-Family Positive Spillover and Complementary Values. Frontiers in Psychology, 13, 1004297. https://doi.org/10.3389/fpsyg.2022.1004297.
Li, J., Su, Q.H., Zhu, H*., Sun, W., & Zhang, Y. (2022). How International Immigrants Engage in Sustainable Entrepreneurship in Their Host Countries? The Moderating Effects of Collectivistic Cultural Values. Corporate Social Responsibility and Environmental Management, 30(3), 1244-1257. https://doi.org/10.1002/csr.2416.

（8） Zhu, H., Lyu, Y., & Ye, Y. (2021). The Impact of Customer Incivility on Employees’ Family Undermining: A Conservation of Resources Perspective. Asia Pacific Journal of Management, 38(3), 1061-1083. https://doi.org/10.1007/s10490-019-09688-8.

Ye, Y., Zhu, H*., Chen, Y., Kwan, H., & Lyu, Y. (2021). Family Ostracism and Proactive Customer Service Performance: An Explanation from Conservation of Resources Theory. Asia Pacific Journal of Management, 38, 645-667. https://doi.org/10.1007/s10490-019-09677-x.
叶一娇, 何燕珍, 朱宏*, 邓昕才, 吕逸婧. (2020). 柔性人力资源管理对组织技术创新的影响及作用机制研究[J].南开管理评论, 23(02):191-202. https://doi.org/10.3969/j.issn.1008-3448.2020.02.018

（11） Lyu, Y., & Zhu, H*. (2019). The Predictive Effects of Workplace Ostracism on Employee Attitudes: A Job Embeddedness Perspective. Journal of Business Ethics, 158(4), 1083-1095. https://doi.org/10.1007/s10551-017-3741-x.

Ye,Y., Zhu, H., Deng, X., & Mu, Zhi. (2019). Negative Workplace Gossip and Service Outcomes: An Explanation from Social Identity Theory. International Journal of Hospitality Management, 82, 159-168. https://doi.org/10.1016/j.ijhm.2019.04.020
Zhu, H., Lyu Y., & Ye,Y. (2019). Workplace Sexual Harassment, Workplace Deviance, and Family Undermining. International Journal of Contemporary Hospitality Management, 31(2), 594-614. https://doi.org/10.1108/IJCHM-11-2017-0776
Zhu, H., Lyu Y., Deng, X., & Ye,Y. (2017). Workplace Ostracism and Employees’ Proactive Customer Service Performance: A Conservation of Resources Perspective. International Journal of Hospitality Management, 64, 62-72. https://doi.org/10.1016/j.ijhm.2017.04.004
Lyu, Y., Zhu, H*., Zhong, H.J., & Hu, L. (2016). Abusive Supervision and Customer-Oriented Organizational Citizenship Behavior: The Roles of Hostile Attribution Bias and Work Engagement. International Journal of Hospitality Management, 53, 69-80. https://doi.org/10.1016/j.ijhm.2015.12.001
Zhu, H., Yang, X., Zhang, H., & Li, J. (2013). Multimarket Competition and Organizational Innovation. Journal of Academy of Business and Economics, 13(4), 83-96. https://doi.org/10.18374/jabe-13-4.9
Liu, Z., Li, J., Zhu, H*., Cai, Z., & Wang, L. (2014). Chinese Firms’ Sustainable Development: The Role of Future Orientation, Environmental Commitment and Employee Training. Asia Pacific Journal of Management, 31(1):195-213. https://doi.org/10.1007/s10490-012-9291-y
Zeng, F., Li, J., Zhu, H., Cai, Z., & Li, P. (2013). How International Firms Conduct Societal Marketing in Emerging Markets. Management International Review, 53(6), 841-868. http://www.jstor.org/stable/24570439
Tang, G., Cai, Z., Liu, Z., Zhu, H., Yang, X., & Li, J. (2015). The Importance of Ethical Leadership in Employees’ Value Congruence and Turnover. Cornell Hospitality Quarterly, 56(4), 397-410. https://doi.org/10.1177/1938965514563159
Li, J., Tan, Y., Zhu, H., Cai, Z., & Lo, S. (2014). Environmental Protection of Panda Habitat in the Wolong Nature Reserve: A Chinese Perspective. Environmental Ethics, 36(2), 187-202. https://doi.org/10.5840/enviroethics201436218
Li, J., Tang, Y., Cai, Z., Zhu, H., & Wang, X. (2013). Regional Differences in A National Culture and Their Effects on Leadership Effectiveness: A Tale of Two Neighboring Chinese Cities. Journal of World Business, 48(1), 13-19. https://doi.org/10.1016/j.jwb.2012.06.002
Li, J., Huang, J., Liu, Z., Zhu, H., & Cai, Z. (2012). The Effects of Employee Training on The Relationship Between Environmental Attitude and Firms’ Performance in Sustainable Development. International Journal of Human Resource Management, 23(14), 2995-3008. https://doi.org/10.1080/09585192.2011.637072
Li, J., Chu, R., Wang, X., Zhu, H., Tang, G., & Chen, Y. (2012). Symbiotic Ownership, Cultural Alignment, and Firm Performance: A Test among International Strategic Alliances. International Business Review, 21(6), 987-997. https://doi.org/10.1016/j.ibusrev.2011.11.004

教材与著作出版/ Text Books & Book Chapters

杨云，朱宏，兰俊棒. (2024). 酒店人力资源管理(普通高等学校“十四五”规划旅游管理类精品教材). 华中科技大学出版社. ISBN 9787577209678.
杨云，朱宏. (2022). 旅游企业人力资源管理(全国高等院校旅游管理教材). 中山大学出版社. ISBN 9787306074546.
Zhu, H. (2020). International Hotel Groups and Their Entrenchment in Mainland China. In G. Grefe & D. Peyrat-Guillard (Eds.), Shapes of Tourism Employment: HRM in the Worlds of Hotels and Air Transport (PP95-105). London: Academic Publishing. ISBN: 9781786303547.

朱宏